Telesales vs. Telephone Sales: Understanding the Nuances
In the dynamic world of sales, the terms "telesales" and "telephone sales" are often used interchangeably, but understanding their nuances is crucial for success in both. At Simon Kenna, a leading provider of Telephone Sales Coaching services (www.simonkenna.co.uk), we delve into the distinctions between telesales and telephone sales to enhance your team's performance. Telesales, a broad term, encompasses a range of activities involving selling products or services over the phone. It requires a comprehensive skill set that goes beyond merely making calls. Telesales training from Simon Kenna focuses on developing effective communication, active listening, and relationship-building skills. Our training programs empower your team to engage prospects seamlessly, leading to increased conversions. On the other hand, telephone sales is a more specific aspect of telesales, emphasizing the one-on-one connection between a sales representative and a potential cus...